Team Leader, Operations - Remote

Overview

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching and motivation.

In Short

• Supervise call center associates remotely.
• Ensure performance metrics are met.
• Provide coaching and accountability.
• Handle customer inquiries via calls and web.
• Conduct team meetings for communication.
• Promote company values and culture.
• Identify and address performance issues.
• Participate in manager development training.
• Encourage team collaboration and support.
• Work from home with flexible scheduling.

Requirements

• Minimum 6 months of product knowledge with automotive issue resolution.
• Experience in virtual leadership.
• Associate's degree preferred.
• Strong communication skills.
• Ability to mentor and coach team members.
• Proficient in multitasking and prioritization.
• Willingness to learn new technologies.
• Must reside in the United States.

Benefits

• Base salary range: $43,888 - $49,374 plus incentives.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Work-from-home convenience.
• Training and development programs.
• Networking opportunities.
• Health and wellness programs.
• Diversity and inclusion initiatives.
• Celebrations and community support events.