Associate Director, Clinical Site Centricity - Remote

Overview

The Associate Director, Clinical Site Centricity plays a vital role in enhancing the partnership between AbbVie and clinical trial sites by driving the collection and analysis of site feedback, and ensuring effective communication strategies.

In Short

• Track KPIs for customer centricity.
• Design qualitative and quantitative research to gather insights.
• Define and answer key business questions using site survey data.
• Lead the development of presentations for internal stakeholders.
• Create customer-centric communications content.
• Facilitate integrated communication channels with clinical sites.
• Advance survey implementation technology and analysis.
• Ensure compliance with research methods and communications.

Requirements

• Bachelor’s Degree required with extensive experience in Clinical Operations.
• High familiarity with clinical drug development processes.
• Excellent communication skills with stakeholders.
• Experience in developing health-related communications content.
• Ability to lead meetings and present data-driven insights.
• Strong multitasking and project management abilities.
• Proven leadership skills and ability to influence.
• Customer-centric mindset with innovative thinking.
• Detail-oriented with a focus on quality.

Benefits

• Comprehensive benefits package including medical/dental/vision insurance.
• Paid time off including vacation and holidays.
• Participation in short-term and long-term incentive programs.