Senior Consultant, Voice of Customer Management - Remote

Overview

The Senior Consultant will drive customer insights and innovative product development for a Fortune 100 company, focusing on customer advocacy and integrating emerging technologies into VOC initiatives.

In Short

• Lead customer research and voice of customer initiatives.
• Translate customer feedback into actionable insights.
• Collaborate across business units to enhance customer experience.
• Integrate AI into VOC programs.
• Develop metrics to track customer engagement.
• Prepare qualitative and quantitative reports.
• Manage relationships with internal and external partners.
• Support budget management and vendor relationships.
• Contribute to Nationwide’s mission as a customer-centric company.
• Work in a hybrid model with potential for remote work.

Requirements

• Bachelor's degree required.
• 8+ years of experience in customer insights.
• Strong analytical and communication skills.
• Proficiency in quantitative and qualitative research tools.
• Experience in human-centered design.
• Ability to work cross-functionally.
• Project management skills.
• Familiarity with customer experience measurement methodologies.
• Leadership capabilities preferred.
• Passion for customer advocacy.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Life insurance and disability coverage.
• Business casual attire.
• Company-paid pension plan.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Employee wellness programs.
• Strong commitment to diversity and inclusion.