Data-Driven Customer Experience Manager - Remote

Overview

This role involves using data to shape customer experiences and deliver personalized, timely, and impactful customer communications.

In Short

• Lead a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications.
• Consult with stakeholders to understand business goals and translate them into clear, actionable data and audience requirements.
• Design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail).
• Streamline and standardize how audience data flows across systems to improve efficiency and impact.
• Collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment.
• Champion customer-centricity, ensuring all audience data solutions are designed with the customer in mind.
• Drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance.

Requirements

• A strategic mindset with the ability to connect data capabilities to business outcomes.
• Strong interpersonal and communication skills—you can influence and gain alignment across teams.
• Experience gathering and translating business requirements into technical solutions.
• Comfort working in ambiguity and adapting to evolving priorities.
• A passion for learning and a drive for continuous improvement.

Benefits

• Medical/dental/vision insurance
• Life insurance
• Short and long-term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire