Business Segment Manager - Remote

Overview

The Business Segment Manager is responsible for overseeing the day-to-day operations related to Title services, managing both onshore and offshore teams, and ensuring high-quality service delivery.

In Short

• Supervise and mentor staff in Title services operations.
• Manage production operations across multiple counties.
• Conduct performance management and development for team members.
• Analyze financial performance and improve unit cost performance.
• Ensure clear communication of goals and responsibilities.
• Drive process improvement and problem-solving activities.
• Manage vendor relationships and negotiate costs.
• Handle customer requests and complaints effectively.
• Provide weekly performance reports and analysis.
• Travel to offsite employee locations as required.

Requirements

• Bachelor's degree or equivalent work experience.
• 4+ years of directly related experience.
• 2+ years of management/leadership experience.
• Strong skills in Microsoft Office tools.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Effective interpersonal skills with various stakeholders.
• Experience managing large teams, both on-site and remote.
• Title Examiner background is required.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k and PTO/paid sick leave.
• Employee stock purchase plan.
• Inclusive workplace culture that celebrates diversity.
• Opportunities for personal and professional growth.