Customer Experience Representative | Tier 1 - Remote

Overview

As part of 3commas’ Customer Experience team, you’ll be the company’s first point of contact and voice for our customers using exceptional empathy and product expertise to ensure questions from our customers are answered promptly.

In Short

• Deliver outstanding customer experience through various channels.
• Grow expertise in crypto services and trading.
• Engage proactively with customers to improve services.
• Collaborate with team members for consistent customer service.
• Communicate effectively to defuse customer anxiety.
• Adapt to a fast-paced and dynamic environment.
• Schedule flexibility for various shift assignments.
• Possibility of bilingual support (Spanish/English).
• Experience with customer service tools.
• Full-time occupation with flexible working hours.

Requirements

• Excellent customer service and communication skills.
• Understanding of cryptocurrency and blockchain terminology.
• Experience with trading cryptocurrencies.
• Ability to manage customer interactions effectively.
• Self-starter with a passion for learning.
• Ability to prioritize tasks in a multi-task environment.
• Schedule flexibility for evening and weekend shifts.
• 1+ years of customer service experience is a plus.
• Bilingual skills are a bonus.
• Familiarity with tools like Intercom and Google Suite.

Benefits

• 10 days of paid vacation.
• Remote work options available.
• Company provided laptop.
• In-house lessons for crypto trading skill improvement.
• Regular product training sessions.
• 3Commas subscriptions for personal trading accounts.