Team Manager Customer Care B2C - Remote

Overview

The Team Manager Customer Care B2C will lead and develop the customer care team, focusing on performance, quality, and customer satisfaction while optimizing processes and managing external service providers.

In Short

• Lead and develop the Customer Care team
• Focus on performance, quality, and customer satisfaction
• Build and develop training concepts
• Analyze support processes for improvements
• Manage external service providers
• Utilize and develop service tools like Zendesk
• Evaluate relevant KPIs
• Ensure a unified quality standard
• Drive data-based decision-making
• Contribute to the renewable energy sector

Requirements

• 5+ years of experience in Customer Care
• Proven leadership experience
• Experience with service tools like Zendesk
• Technical understanding in customer support
• Experience managing external service providers
• Strong communication and assertiveness skills

Benefits

• Opportunity to work in new offices in Hamburg, Berlin, and Munich or remotely
• Use of technical equipment in personal time
• Part of a fast-growing company with development potential
• Flat hierarchies and responsibility from the start
• Contribute to the sustainable transformation of energy infrastructure
• Access to over 7,600 sports partners with EGYM-Wellpass
• Flexible job bike leasing options
• Benefits and discounts through Futurebens