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Technical Application Support Specialist - Remote

Posted 7 weeks ago
Customer Service
Full Time
Germany

Overview

Join the engine room of the energy transition! As a Technical Support Specialist, you will be the first responder and problem-solver for our proprietary suite of tools that powers everything from sales to installation.

In Short

  • Provide expert 1st and 2nd level support for sales and operations tech stack.
  • Own support tickets from initial report to final resolution.
  • Collaborate with Product & Engineering to improve product quality.
  • Create documentation and build knowledge bases for user enablement.
  • Experience in Technical Support or Application Support roles.
  • Strong troubleshooting skills with complex software issues.
  • Hands-on experience with CRM systems like Zoho.
  • Excellent communication skills in German and English.
  • Proactive and empathetic problem-solver.
  • Work remotely within Germany.

Requirements

  • A minimum of 2 years in a Technical Support or similar role.
  • Experience with monitoring tools like Datadog.
  • Knowledge of VoIP tools such as Aircall.
  • Ability to read logs and identify patterns.
  • Strong sense of ownership and collaborative spirit.

Benefits

  • Part of an international and motivated team.
  • Direct impact on the climate through energy transition work.
  • Opportunity to learn from experienced colleagues.
  • Direct contact with decision-makers.
  • Flexible work arrangements with job bike leasing.
  • Access to benefits and discounts with Futurebens.
  • Healthy work-life balance with EGYM Wellpass benefits.
1KOMMA5˚ logo

1KOMMA5˚

1KOMMA5° is building Europe's largest 'one-stop-shop' for installation services in the field of renewable energy, aiming to enable every household to live, heat, and move in a climate-neutral manner quickly and professionally. The company is committed to reshaping Europe's energy supply sustainably, addressing the significant challenge of the energy transition. At 1KOMMA5°, teamwork and dedication are paramount as they strive to achieve their mission of leading the energy revolution. They are looking for passionate individuals to join their Commercial Unit and contribute to this vital cause.

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