Case Management Specialist - Remote

Overview

The Case Management Specialist will provide exceptional support services to patients receiving Tzield, ensuring a seamless journey through comprehensive care coordination.

In Short

• Coordinate care for T1D patients and families.
• Serve as the primary point of contact for patients.
• Assist with insurance approvals and treatment initiation.
• Educate patients and caregivers on Tzield coverage.
• Maintain knowledge of healthcare systems and reimbursement processes.
• Document all interactions with attention to data integrity.
• Engage with patients to understand their needs and challenges.
• Advocate for patients' access to therapy.
• Work collaboratively within a cross-functional team.
• Provide caseload coverage as needed.

Requirements

• Associates degree required; bachelor's preferred.
• 3-5 years of patient-facing experience required.
• In-depth understanding of health insurance benefits.
• Excellent communication and problem-solving skills.
• Experience in a complex matrix environment.
• Strong people skills and flexibility.
• Ability to handle sensitive issues independently.
• Willingness to travel within the US, up to 10%.
• Salesforce CRM experience preferred.
• Direct experience in case management or healthcare systems preferred.

Benefits

• Supportive team environment with career growth opportunities.
• Comprehensive health and wellbeing benefits.
• At least 14 weeks of gender-neutral parental leave.
• Recognition of contributions through a thoughtful rewards package.