Temporary Call Center Team Leader - Remote

Overview

Our client works with local governments in the US to help determine the value of every property located in the area they serve. They provide software solutions, gather property information, and analyze the data.

In Short

• Manage the Appointment Setter Team for all projects and support customers and accounts.
• Answer incoming calls, live chats, and emails in a friendly and professional manner.
• Schedule appointments using DaySmart Appointments Software.
• Enter information accurately and completely.
• Guide conversations to keep them brief and on topic.
• Minimize dissatisfaction by demonstrating empathy.
• Provide answers to basic questions about the dispute process.

Requirements

• Proficient in using computer systems and software applications.
• Excellent communication and listening skills, both verbal and written.
• Strong customer service skills.
• Advanced (C1) level or above in English.
• Must have a laptop or desktop which meets the minimum qualifications.
• Processor: Core i5 or higher.
• RAM - 8GB or higher.
• Bandwidth Requirements Minimum: Download Speed: at least 10 Mbps, Upload Speed: at least 10 Mbps.
• A quiet, private place in your home where you can work without background noise.

Benefits

• Work from home.
• Access to diverse projects.
• Opportunities for professional growth.
• Collaboration with diverse teams.
• No commute time.
• No dress code (unless there’s a meeting!).
• Eco-friendly work lifestyle.
• Exposure to a multicultural team.
• Potential for long-term engagement.
• Improved work-life balance.