L3 Systems Administrator - Remote

Overview

We are seeking a remote L3 Systems Administrator to join our team in the Philippines. You will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians.

In Short

• Perform remote and on-site tech support for various clients.
• Design and implement network and server solutions.
• Monitor ticketing system for timely resolution of issues.
• Keep customers informed of incident progress.
• Follow change management procedures.
• Discuss solutions with technical personnel and managers.
• Access industry resources for incident resolution.
• Assist technical support team members.
• Work with project leads and managers on deployments.
• Document work performed and submit timesheets.

Requirements

• 10+ years experience in IT industry.
• 2+ years experience in a managed IT services provider.
• University or college degree in IT or related field preferred.
• Experience with Microsoft and VMware products.
• Proactive nature with problem identification.
• Ability to multi-task under tight deadlines.
• Excellent verbal and written communication skills.
• Strong technical, analytical, and problem-solving skills.
• Highly self-motivated with a passion for technology.

Benefits

• Opportunity to work with a diverse range of technologies.
• Engagement in continuous learning and professional development.
• Collaborative team environment.
• Flexibility of remote work.
• Exposure to various client environments.