Senior Staff Software Development Engineer - Customer Reliability - Remote

Overview

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

In Short

• Manage and resolve high-impact customer escalations for enterprise products and services.
• Act as a technical liaison between engineering and support teams to drive rapid issue resolution.
• Debug and troubleshoot complex problems in cloud environments and operating systems (Linux/Unix).
• Drive hotfixes, patch releases, and other corrective actions to maintain high service availability.
• Identify and recommend enhancements to proactively improve product reliability and customer experience.

Requirements

• US citizenship (required for federal compliance).
• 8+ years of experience supporting enterprise products/services and handling customer escalations.
• In-depth knowledge of Linux/Unix operating systems and operating duplication principles.
• Strong understanding of networking concepts including TCP/IP stack performance.
• Demonstrated expertise in debugging issues in cloud environments.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!