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Associate Technical Support Engineer - Remote

Posted 14 hours ago
Customer Service
Full Time
USA
$73,500 - $105,000 USD/year

Overview

The Associate Technical Support Engineer (TSE) at Zscaler plays a crucial role in ensuring customer inquiries are handled with care and efficiency, contributing to the company's mission of providing a secure cloud experience for enterprise users.

In Short

  • Join the Customer Support team at Zscaler.
  • Work hours from 8AM to 5PM in Eastern or Pacific Time.
  • Handle customer inquiries and resolve technical issues.
  • Collaborate with other TSEs for complex ticket escalation.
  • Educate customers on product usage.
  • Communicate effectively with customers in writing and verbally.

Requirements

  • 2+ years in a technical support role.
  • Experience troubleshooting Windows, macOS, and Linux environments.
  • Networking knowledge (TCP/IP, DNS, Wireshark).
  • Strong communication skills.
  • Ability to prioritize and escalate issues.
  • Positive attitude and proactive approach.

Benefits

  • Comprehensive health plans.
  • Vacation and sick time off.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and more!
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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