Senior Systems Administrator - Remote

Overview

As a Senior Systems Administrator at Zotec Partners, you will be responsible for service and support of office hardware and software for our Chattanooga, TN location as well as remote support for some of our regional based locations.

In Short

• Analyze, document, and implement pre-approved, low risk procedures for assigned applications and systems.
• Perform hands-on and remote technical upgrades and deployments.
• Contribute to the Knowledge Management process for cross training and repeatable processes.
• Ensure Service Level Agreements are met for IT Projects and Support cases.
• Provide oversight and repair and maintenance for complex IT issues as needed.
• Participate in various system upgrades, patching and maintenance.
• Assist IT Infrastructure Team with various projects and initiatives.
• Participate in deployment, patching and decommissioning of Windows based VMs and Citrix VM workstations.
• Coordinate with IT and Product teams to diagnose and resolve incidents.
• Provide training and development opportunities to enhance team skills and knowledge.

Requirements

• Strong analytical skills and problem solving with attentiveness to detail.
• A Bachelor’s Degree in Computer Science or equivalent work experience.
• Knowledge and understanding of ITIL processes.
• Active Directory Administration / User management experience required.
• Laptop / Desktop Imaging – Microsoft SCCM experience preferred.
• Stay updated with the latest trends and technologies in IT service management.
• Experience with compliance frameworks such as HIPAA, PCI and HiTrust is preferred.
• PowerShell Scripting experience is a plus.
• Proficient in configuring and troubleshooting Apple macOS, Apple iOS, and Microsoft Windows operating systems.
• JAMF Administration experience is a plus.

Benefits

• Enjoy a network of highly experienced professionals.
• Operate with autonomy yet have the resources and backing of other professionals.
• Entrepreneurial and enterprising spirit of the team.