Customer Care Manager with French - Remote

Overview

The Customer Care Manager for France plays a crucial role in ensuring customer satisfaction by managing a team of customer service agents and handling customer complaints.

In Short

• Monitor performance of customer service team based on KPIs.
• Handle sensitive customer complaints.
• Manage customer review pages and external platforms.
• Provide insights on customer service trends and best practices.
• Implement customer service initiatives at the market level.
• Deliver relevant input to minimize customer queries.
• Experience in managing customer service teams.
• Proficient in English and French.
• Strong analytical and communication skills.
• Adaptable to changing business requirements.

Requirements

• Experience in managing customer service teams.
• Experience in e-commerce.
• Proficient in English and French.
• Excellent communication skills.
• Strong analytical skills.
• Ability to balance customer needs with business value.
• Open to change and adaptable.

Benefits

• 20% discount in the zooplus shop.
• Internal and external training opportunities.
• Team events.
• 28 Annual Vacation Days.
• Private Medical Health Insurance.
• Hybrid working model (up to 40% Home Office per month).