Remote Otter LogoRemoteOtter

Customer Care Manager with Dutch (all genders) - Remote

Posted 49 weeks ago
Customer Service
Full Time
Spain

Overview

As our Customer Care Manager for the Netherlands with Dutch, you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.

In Short

  • Monitors market specific customer care trends.
  • Manages customer review pages and external platforms.
  • Handles difficult customer complaints.
  • Implements Customer Care initiatives.
  • Provides customer feedback for continuous improvement.

Requirements

  • Experience in managing customer care teams in e-commerce.
  • Proficient in English and Dutch.
  • Strong communication and empathy skills.
  • Strong analytical skills.
  • Open to change and adaptable.

Benefits

  • 20% discount in zooplus shop.
  • Internal and external training.
  • Team events.
  • 28 Annual Vacation Days.
  • Private Medical Health Insurance.
  • Hybrid working model (up to 40% remote).
zooplus SE logo

zooplus SE

zooplus SE is Europe's leading online pet platform, with over 20 years of experience in the eCommerce pet category. The company is dedicated to delivering joy to more than 9 million pet parents annually, driven by core values of Care, Courage, Openness, and Simplicity. These values inspire zooplus to continuously grow, enhance customer experiences, and maintain a pet-first business approach. With a team of over 1,000 professionals across 10 European offices, zooplus fosters a dynamic and inclusive work environment that values collaboration and diversity.

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