BPO French Performance Customer Care Manager - Remote

Overview

As a Customer Care Manager for France at zooplus, you will be responsible for ensuring the highest customer satisfaction by managing a customer service team and driving performance improvements.

In Short

• Monitor performance of customer service team based on KPIs.
• Handle sensitive customer complaints.
• Manage customer review pages and external platforms.
• Provide insights on market-specific customer service trends.
• Implement customer service initiatives.
• Collaborate with other disciplines to minimize customer queries.
• Experience in managing customer service teams.
• Proficient in English and French.
• Strong analytical and communication skills.
• Open to change and adaptable to business requirements.

Requirements

• Experience in customer service management.
• Familiarity with e-commerce environments.
• Proficient in English and French.
• Excellent communication and empathy skills.
• Strong analytical skills.
• Ability to balance customer needs with business value.
• Adaptable to changing business requirements.

Benefits

• 20% discount in zooplus shop.
• Internal and external training opportunities.
• Team events.
• 28 vacation days plus additional days off.
• Corporate gym membership rates.
• Company mobile phone for work and personal use.