Help Desk Engineer - Remote

Overview

Zirous is seeking a Help Desk Engineer who is eager to work with a variety of technologies and to continue to develop their technical expertise while providing support to clients.

In Short

• Serve clients with daily support of their technology environment.
• Identify and perform proactive maintenance and updates.
• Maintain ticketing system and follow standard operating procedures.
• Triage incoming phone calls and create tickets.
• Investigate and implement solutions to technical issues.
• Create and update client documentation.
• Set up and maintain network connectivity.
• Provide technical assistance and training to users.
• Coordinate with technical teams on strategy and implementation.
• Travel to client offices as required.

Requirements

• Experience in help desk or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize tasks based on urgency and impact.
• Excellent communication skills.
• Familiarity with ticketing systems.
• Willingness to learn and become a subject matter expert.
• Ability to work in a hybrid model.
• Experience with network connectivity issues.
• Ability to create documentation and knowledge base articles.
• Flexibility to meet client needs.

Benefits

• Flexible schedule for work-life balance.
• Opportunity to work with various technologies.
• Supportive workplace environment.
• Training and development opportunities.
• Recognition as a top workplace.