Director, Account Management - Merchant Experience - Remote

Overview

As Director, Account Management-Merchant Experience you will own and elevate Zip’s merchant experience in the U.S., driving strategic growth, operational excellence, and deep merchant engagement.

In Short

• Lead Zip’s merchant experience strategy to retain, expand, and unlock significant revenue opportunities.
• Enhance merchant success by refining tools and workflows.
• Build trusted partnerships with key decision-makers.
• Drive $100M+ in annual TTV growth.
• Lead contract renewals and merchant negotiations.
• Develop and execute a strategic account plan.
• Utilize data and analytics to track merchant performance.
• Build and develop a high-performing Merchant Development team.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing.
• Comfort with ~15% travel to engage with key merchants.

Requirements

• 10+ years in merchant-facing roles.
• Proven ability to engage C-suite and VP-level decision-makers.
• Background in e-commerce, fintech, payments, or retail.
• Experience developing and executing long-term merchant engagement strategies.
• Track record of leading contract renewals.
• Strong analytical skills to leverage performance data.
• Proficiency in AI-powered tools and technologies.
• Experience managing and developing high-performing teams.
• Familiarity with Solution Selling, Challenger, or MEDDIC frameworks.
• Ability to travel for key merchant engagements.

Benefits

• Flexible working culture.
• Incentive programs.
• 20 days PTO every year.
• Generous paid parental leave.
• 100% employer covered insurance.
• Learning and wellness subscription stipend.
• Company-sponsored 401k match.