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Senior Mortgage Support Specialist - Remote

Posted 2 days ago
Sales / Business
Full Time
USA
$31.10 - $49.70/hour

Overview

The Senior Mortgage Support Specialist plays a crucial role in helping the sales team and lender partners operate efficiently, ensuring a smooth mortgage experience for customers.

In Short

  • Own and evolve back-end workflows for accuracy and efficiency.
  • Collaborate with cross-functional teams to enhance lender experiences.
  • Identify and communicate process gaps and operational risks.
  • Perform audits to maintain data integrity and lead delivery.
  • Manage lender profiles to ensure accuracy and trust.
  • Learn new tools and technologies quickly.
  • Take on stretch assignments for deeper product understanding.
  • Strong ownership mindset and proactive communication.
  • Ability to adapt in fast-paced environments.
  • 5+ years of experience in operations or related fields.

Requirements

  • 5+ years of experience in operations, support, or account management.
  • Strong ownership mindset and ability to work independently.
  • Experience with CRM and analytics tools like Salesforce.
  • High attention to detail in auditing data and workflows.
  • Excellent communication skills.
  • Ability to thrive in ambiguity and manage shifting priorities.
  • Project or workflow management skills preferred.
  • Experience partnering with product or engineering teams is a plus.

Benefits

  • Competitive base salary with equity awards.
  • Flexible working environment.
  • Opportunities for professional growth and development.
  • Inclusive and innovative workplace culture.
  • Recognition as a top workplace in the industry.
ZINC Zillow logo

ZINC Zillow

Zillow, Inc. is a leading real estate technology company that reimagines the home buying, selling, and renting experience for millions of people across the United States. As the most-visited real estate website, Zillow provides innovative digital solutions that simplify the process of finding and moving into a new home. The company is committed to fostering a culture of innovation, equity, and belonging, offering comprehensive benefits and a flexible work environment to support its employees. Zillow's AI products leverage advanced machine learning models to enhance user experiences, making home ownership a reality for more individuals. With a focus on collaboration and continuous improvement, Zillow is dedicated to redefining the real estate landscape and ensuring that every employee plays a critical role in this mission.

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