Senior Mortgage Support Specialist - Remote

Overview

The Senior Mortgage Support Specialist plays a crucial role in helping the sales team and lender partners operate efficiently, ensuring a smooth mortgage experience for customers.

In Short

• Own and evolve back-end workflows for accuracy and efficiency.
• Collaborate with cross-functional teams to enhance lender experiences.
• Identify and communicate process gaps and operational risks.
• Perform audits to maintain data integrity and lead delivery.
• Manage lender profiles to ensure accuracy and trust.
• Learn new tools and technologies quickly.
• Take on stretch assignments for deeper product understanding.
• Strong ownership mindset and proactive communication.
• Ability to adapt in fast-paced environments.
• 5+ years of experience in operations or related fields.

Requirements

• 5+ years of experience in operations, support, or account management.
• Strong ownership mindset and ability to work independently.
• Experience with CRM and analytics tools like Salesforce.
• High attention to detail in auditing data and workflows.
• Excellent communication skills.
• Ability to thrive in ambiguity and manage shifting priorities.
• Project or workflow management skills preferred.
• Experience partnering with product or engineering teams is a plus.

Benefits

• Competitive base salary with equity awards.
• Flexible working environment.
• Opportunities for professional growth and development.
• Inclusive and innovative workplace culture.
• Recognition as a top workplace in the industry.