Senior Manager, Employee Service Center - Remote

Overview

The Senior Manager, Employee Service Center at Zillow will lead the evolution of employee services to meet the needs of a distributed workforce, focusing on operational excellence and a positive employee experience.

In Short

• Lead two teams focused on customer-centric HR inquiries.
• Develop and implement strategies for employee support.
• Drive standardization and best practices in employee experience.
• Utilize metrics and reporting for operational improvement.
• Mentor and develop junior leaders within the team.
• Ensure compliance and data integrity in HR processes.
• Collaborate with cross-functional teams for process improvement.
• Participate in audits and develop corrective action plans.
• Support the design of scalable, self-service HR processes.
• Build dashboards for visibility into service metrics.

Requirements

• 7+ years of experience leading HR teams.
• 5+ years in operations/HR roles related to employee services.
• Experience with HRIS systems like Workday and ServiceNow.
• Proficient in Google Suite and project management tools.
• Strong background in process improvement methodologies.
• Ability to lead cross-functional organizational change.
• Experience in building employee service/resource centers.
• Demonstrated success in operational excellence initiatives.
• Strong analytical skills for trend analysis and reporting.
• Excellent communication and leadership skills.

Benefits

• Competitive base salary with equity awards.
• Flexible working environment with remote options.
• Opportunities for professional growth and development.
• Inclusive and innovative workplace culture.
• Recognition as one of the best workplaces in the country.
• Support for work-life balance and employee well-being.
• Access to resources for career advancement.
• Engagement in a mission-driven organization.
• Commitment to diversity and equal opportunity.
• Participation in community and employee engagement initiatives.