Service Center Manager - Remote

Overview

The Service Center Manager at GARDENA will play a central role in building and leading a new service center in Jönköping, focusing on creating efficient workflows and high service quality for customers.

In Short

• Lead and develop a new service center in Jönköping.
• Ensure effective workflows and high service quality.
• Coordinate daily operations and manage a team of service technicians.
• Handle purchasing and inventory of spare parts and consumables.
• Monitor key performance indicators related to productivity and customer satisfaction.
• Drive improvement initiatives to optimize processes.
• Collaborate with various departments for a customer-focused operation.
• Support technical repairs as needed, contributing to team efforts.
• Foster a dynamic work environment for personal and team development.
• Emphasize innovation, quality, and collaboration.

Requirements

• Experience in leadership and personnel management.
• Technical education and background in repairing electronic or mechanical products.
• Strong IT skills and familiarity with reporting and inventory systems.
• Analytical, structured, and solution-oriented work approach.
• Ability to communicate and motivate others effectively.
• Commitment to developing both the business and employees.
• Practical mindset with willingness to support daily operations.
• Flexibility and confidence in handling change and challenges.

Benefits

• Opportunity to influence and build a new operation.
• Support from experienced colleagues and international collaborations.
• Dynamic work environment focused on personal and team growth.
• Part of a company with a strong focus on innovation and quality.
• Inclusive workplace that celebrates diversity.