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Team Lead, Mortgage Production Assistant - Remote

Posted 2 days ago
Sales / Business
Full Time
USA
$27.60 - $44.00/hour

Overview

As a Mortgage Production Assistant (MPA) Team Lead at Zillow, you will lead a team in providing exceptional service to customers, ensuring their mortgage experience meets high standards.

In Short

  • Lead a team of Mortgage Production Assistants.
  • Onboard and train new hires.
  • Support the MPA team daily.
  • Review and submit loan files for underwriting.
  • Evaluate documentation for completeness.
  • Ensure compliance with lending guidelines.
  • Communicate with Loan Officers for accurate submissions.
  • Maintain confidentiality of sensitive information.
  • Work in a fast-paced environment.
  • Available for overtime as needed.

Requirements

  • 1-2 years of mortgage experience preferred.
  • Knowledge of mortgage terms.
  • Familiarity with Encompass and Microsoft Office.
  • Excellent organizational skills.
  • Strong verbal and written communication skills.
  • Ability to maintain confidentiality.
  • Capability to multi-task effectively.
  • Ability to work under stress.
  • Demonstrated professionalism and trustworthiness.
  • Adhere to company policies and regulations.

Benefits

  • Flexible working environment.
  • Part of a recognized best workplace.
  • Opportunities for growth and innovation.
  • Inclusive workplace culture.
  • Support for employees with disabilities.

Z.G

Zillow Group

Zillow Group is a leading real estate technology company that is reimagining the way people discover, buy, sell, and rent homes. As the most-visited real estate website in the United States, Zillow provides innovative digital solutions to help millions of users navigate the complexities of real estate transactions. The company fosters a culture of collaboration, innovation, and inclusivity, ensuring that employees are supported in achieving a well-balanced life while delivering exceptional customer experiences. Zillow is committed to equity and belonging, and it has received numerous accolades for its workplace environment, including recognition as one of the Best Companies to Work For. With a focus on flexible work arrangements, Zillow empowers its employees to work from locations of their choice, promoting a diverse and representative workforce.

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