Team Lead, Mortgage Production Assistant - Remote

Overview

As a Mortgage Production Assistant (MPA) Team Lead at Zillow, you will lead a team in providing exceptional service to customers, ensuring their mortgage experience meets high standards.

In Short

• Lead a team of Mortgage Production Assistants.
• Onboard and train new hires.
• Support the MPA team daily.
• Review and submit loan files for underwriting.
• Evaluate documentation for completeness.
• Ensure compliance with lending guidelines.
• Communicate with Loan Officers for accurate submissions.
• Maintain confidentiality of sensitive information.
• Work in a fast-paced environment.
• Available for overtime as needed.

Requirements

• 1-2 years of mortgage experience preferred.
• Knowledge of mortgage terms.
• Familiarity with Encompass and Microsoft Office.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.
• Capability to multi-task effectively.
• Ability to work under stress.
• Demonstrated professionalism and trustworthiness.
• Adhere to company policies and regulations.

Benefits

• Flexible working environment.
• Part of a recognized best workplace.
• Opportunities for growth and innovation.
• Inclusive workplace culture.
• Support for employees with disabilities.