Debit Card Disputes Clerk/ Financial Investigations Support Specialist - Remote

Overview

The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C.

In Short

• Investigate debit card disputes.
• Ensure compliance with Regulation E, VISA, and NACHA.
• Complete regulatory reports as needed.
• Augment current staff due to increased workload.
• Basic understanding of VISA rules/disputes required.
• Excellent communication skills are essential.
• Proficient in Microsoft Office applications.
• Ability to handle multiple tasks with attention to detail.
• Previous debit card fraud experience preferred.
• Flexible and adaptable to change.

Requirements

• Basic understanding of VISA rules/disputes.
• Excellent communication skills, including writing, editing, proof reading, and speaking.
• Ability to lead projects independently.
• Ability to address audiences of varying sizes internally and externally.
• Ability to exercise sound business judgment.
• Working knowledge of generally accepted business practices for internal communications.
• Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint.
• Ability to handle multiple tasks with attention to details.
• Flexible, able to adapt to change and comfortable with ambiguity.
• Previous debit card fraud experience/understanding.
• Previous Reg. E dispute experience.

Benefits

• Equal Opportunity and Affirmative Action Employer.
• Commitment to workforce diversity.