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Debit Card Disputes Clerk/ Financial Investigations Support Specialist - Remote

Posted 145 weeks ago

Z.T

ZILLION TECHNOLOGIES

Customer Service
Full Time
USA

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Overview

The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C.

In Short

  • Investigate debit card disputes.
  • Ensure compliance with Regulation E, VISA, and NACHA.
  • Complete regulatory reports as needed.
  • Augment current staff due to increased workload.
  • Basic understanding of VISA rules/disputes required.
  • Excellent communication skills are essential.
  • Proficient in Microsoft Office applications.
  • Ability to handle multiple tasks with attention to detail.
  • Previous debit card fraud experience preferred.
  • Flexible and adaptable to change.

Requirements

  • Basic understanding of VISA rules/disputes.
  • Excellent communication skills, including writing, editing, proof reading, and speaking.
  • Ability to lead projects independently.
  • Ability to address audiences of varying sizes internally and externally.
  • Ability to exercise sound business judgment.
  • Working knowledge of generally accepted business practices for internal communications.
  • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint.
  • Ability to handle multiple tasks with attention to details.
  • Flexible, able to adapt to change and comfortable with ambiguity.
  • Previous debit card fraud experience/understanding.
  • Previous Reg. E dispute experience.

Benefits

  • Equal Opportunity and Affirmative Action Employer.
  • Commitment to workforce diversity.

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