Product Manager - Customer Operations - Remote

Overview

As a Product Manager for our Back Office Platform & Internal Tools, you will lead the strategy and execution for critical internal systems that empower our Operations, Finance, Risk, Compliance, and Customer Service teams.

In Short

• Develop and manage the product roadmap for back-office platforms.
• Partner closely with internal stakeholders to understand their challenges.
• Translate complex business problems into actionable product requirements.
• Own the backlogs and feature prioritization for engineering teams.
• Analyze existing workflows to identify opportunities for improvement.
• Ensure internal tools support regulatory compliance.
• Collaborate with engineering, design, and program management teams.
• Monitor performance and impact of internal tools.
• Drive modernization initiatives for legacy systems.
• Provide and maintain detailed product documentation.

Requirements

• Proven experience in product management, focusing on internal tools.
• Understanding of back-office operations in fintech or regulated environments.
• Ability to gather and refine technical requirements.
• Strong analytical skills and curiosity for data.
• Excellent communication and stakeholder management skills.
• Experience in managing priorities for engineering teams.
• Self-starter mentality with a bias for action.
• Comfortable working asynchronously in a remote environment.

Benefits

• Unlimited Annual Leave for a healthy work-life balance.
• Private Medical Cover for health and well-being.
• Retirement pension schemes.
• Life Assurance for peace of mind.
• Competitive parental leave schemes.