Project Manager, Customer Operations - Remote

Overview

The Project Manager – Customer Operations position at BetMGM plays a crucial role in bridging internal and external stakeholders to ensure the successful delivery of Customer Operations initiatives.

In Short

• Manage multiple projects within the Customer Operations portfolio.
• Collaborate with cross-functional teams to execute project plans.
• Facilitate communication between stakeholders and project teams.
• Report on project success criteria and metrics.
• Develop and maintain project documentation and communication plans.
• Ensure compliance with project management methodologies.
• Build and maintain relationships with business leaders.
• Adapt to changing priorities in a fast-paced environment.
• Experience in Customer Service and Gaming preferred.
• Participate in a performance-based bonus plan.

Requirements

• Bachelor’s degree preferred.
• 5+ years of project management experience.
• Experience in a high-growth environment.
• Strong communication skills with technical and non-technical staff.
• Ability to work independently with minimal supervision.
• Self-motivated and decisive.
• Proven ability to manage shifting priorities.
• Experience in Customer Operations technology platforms preferred.
• Strong analytical and problem-solving capabilities.
• Ability to present to executive sponsors.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Paid Time Off and Holidays.
• Commuter Benefits.
• Employee Resource Groups.
• Participation in a performance-based bonus plan.
• Support for an inclusive culture.
• Opportunities for career development.
• Commitment to a discrimination-free work environment.
• Resources and support for employee well-being.
• Flexible working arrangements.