Senior Account Associate - VIP Casino - Remote

Overview

As a Senior Casino Account Associate at BetMGM, you will manage VIP accounts and enhance player engagement through various communication channels while promoting brand loyalty and retention.

In Short

• Manage day-to-day operations of casino VIP accounts.
• Maintain and grow VIP player activity through outreach.
• Execute recruitment programs for new VIP players.
• Coordinate special events and tournaments for players.
• Analyze player performance data to improve engagement strategies.
• Utilize CRM systems to maintain accurate player records.
• Generate incremental gaming revenue through personalized service.
• Ensure compliance with gaming regulations and company policies.
• Work a regular Wednesday–Sunday schedule with flexibility.
• Participate in a performance-based bonus plan.

Requirements

• Bachelor’s degree preferred in a related field.
• Experience in gaming, customer service, or account management.
• Strong relationship-building and communication skills.
• Detail-oriented with effective time management abilities.
• Ability to work independently and handle pressure.
• Analytically curious with problem-solving skills.
• Knowledge of gaming industry practices.
• Hospitality experience preferred, especially in casinos.
• Multilingual skills are a plus.
• Willingness to travel for events as needed.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid Time Off and Holidays.
• Employee Resource Groups.
• Performance-based bonus eligibility.
• Supportive company culture focused on inclusivity.