Software Product Manager, Customer Operations - Remote

Overview

Omnidian is a fast-growing Series C tech-enabled service company focusing on performance assurance for the distributed solar and energy storage industries, seeking a Software Product Manager to drive technology solutions that enhance customer experience.

In Short

• Develop technology-driven solutions to help the company scale.
• Collaborate with cross-functional teams including Engineering and Operations.
• Define and track success metrics for projects.
• Manage project execution with multiple stakeholders.
• Document key decisions and action items from meetings.
• Identify and mitigate risks in project delivery.
• Communicate effectively throughout the project lifecycle.
• Work in a fast-paced, rapidly evolving startup environment.
• Utilize strong product mindset to prioritize effectively.
• Foster a culture of collaboration and mutual respect.

Requirements

• 2-5 years of product management experience.
• Experience with Salesforce CRM and call center technologies.
• Strong analytical skills for user research and product briefs.
• Excellent written and verbal communication skills.
• Ability to navigate conflict and ambiguity.
• Experience in a growth-stage technology company is a plus.
• Familiarity with project management tools like Asana.
• Experience in the solar or renewable energy industry is advantageous.

Benefits

• Opportunity to work remotely.
• Competitive total compensation package including health insurance and bonuses.
• 12 weeks of paid parental leave and a four-week paid sabbatical after four years.
• Vibrant co-working space in Seattle for local employees.
• Supportive company culture with affinity groups.
• Investment in employee growth and career opportunities.
• Company-wide wellness initiatives and community engagement.