Bilingual Customer Care Executive - Remote

Overview

Zepz is seeking a highly motivated Bilingual Customer Care Executive fluent in French/English or Spanish/English to join our dynamic Customer Care team. In this role, you will provide exceptional support to our customers through voice, chat, and email channels.

In Short

• Provide high-quality customer support in both French/English or Spanish/English.
• Identify, troubleshoot, and resolve customer issues.
• Act as a solutions architect to resolve customer problems efficiently.
• Ensure each interaction is handled with the highest level of customer care.
• Take ownership of customer inquiries and follow through to resolution.
• Work cross-functionally with other teams to resolve complex cases.
• Maintain up-to-date knowledge of Zepz products and services.
• Assist in tracking and reporting on customer care trends.

Requirements

• Fluency in both French/English or Spanish/English.
• Previous experience in customer support in a bilingual setting.
• Excellent communication skills.
• A passion for helping people.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Tech-savvy with experience using CRM systems.

Benefits

• Unlimited Annual Leave for a healthy work-life balance.
• Private Medical Cover for thorough medical coverage.
• Pension schemes for future planning.
• Life Assurance for peace of mind.
• Competitive parental leave schemes.