Infrastructure Assistant - Remote

Overview

The Infrastructure Assistant will be part of a dynamic team focused on learning and collaboration, providing technical support to employees and optimizing corporate infrastructure.

In Short

• First point of contact for IT technical support.
• Diagnose and resolve issues remotely using analysis techniques.
• Guide users through the problem resolution process.
• Escalate unresolved issues to the next support level.
• Provide clear information about IT products and services.
• Identify process improvement opportunities.
• Act as an incident resolver for complex issues.

Requirements

• Reside in São Paulo.
• Degree completed or in progress in technology-related fields.
• Ability to diagnose and resolve basic IT technical issues.
• Good understanding of computer systems and mobile devices.
• Knowledge in hybrid infrastructure (Windows, MacOS).
• Familiarity with GSuite administration.
• Creativity and willingness to learn new technologies.

Benefits

• 100% remote work with flexible hours.
• Comprehensive healthcare plan.
• Wellness programs including sports coaching and telepsychology.
• Extended maternity and paternity leave.
• Support for home office setup.
• Career development programs.
• Participation in results sharing.
• Collaborative and informal work environment.