Customer Success Assistant - Backoffice (Remote)

Overview

The Customer Success team plays a crucial role in achieving business objectives by managing the customer experience throughout their journey, assisting in product adoption, account expansion support, resolving dissatisfaction points, and retention efforts.

In Short

• Quickly identify customer dissatisfaction causes and provide scalable solutions.
• Communicate assertively with other teams and customers.
• Swiftly handle demands.
• Be perceptive and analytical to create good commercial proposals.
• Work oriented towards objectives.

Requirements

• Reside anywhere in Brazil (as regulated by CLT).
• Experience in customer service or Customer Success.
• Advanced knowledge of Excel/Sheets.
• Good textual interpretation and production skills.
• Empathetic with excellent teamwork skills.

Benefits

• 100% remote work with flexible hours.
• Zenvia Care program for you and your family.
• Healthcare: health and dental plans without co-participation for the employee and dependents, life insurance, telemedicine, and medical specialties.
• Wellness care: payroll loans after 3 months, day off on birthdays, sports and nutritional coaching, and free telepsychology for dependents.
• Parental care: extended maternity and paternity leave, pregnancy support, and childcare assistance up to 71 months.
• Remote Care: policy for temporary relocation, R$1,500 for home office equipment, monthly home office assistance of R$250, and flexible benefits.
• Career: internal mobility program, language programs, and access to a Learning Hub for personal development.
• Participation in results because you helped build them.
• Direct connection with colleagues from other countries and an informal work environment.
• Transparency, open dialogue, and security for everyone to be themselves are essential to us.