Enterprise Customer Success Manager - Remote

Overview

Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to Chicago, to Austin. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

In Short

• 7+ years of experience in customer success, strategic/business/organizational consulting, or similar roles
• Professional experience working with state and local government, specifically city & county leaders
• Professional presence in a fast-paced, ever-changing environment.
• Must be comfortable and confident in regular meetings with high-level government officials
• Strong relationship-building skills
• Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency
• Availability to travel - 25%

Requirements

• Experience in customer success or consulting roles
• Knowledge of government operations and relationships
• Ability to work autonomously and collaboratively
• Strong communication skills
• Proficiency in digital tools and technologies

Benefits

• Opportunity to work with a mission-driven team
• Dynamic work environment
• Impactful role in improving city governance
• Flexible work arrangements