Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide

Overview

We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role is essential to our daily operations—every inbound call must be answered and handled with care, clarity, and urgency. Your responsibility is to ensure that our customers feel heard, supported, and satisfied.

In Short

  • Answer every incoming call promptly
  • Actively listen to understand the caller’s request or concern
  • Handle and resolve requests directly for account creation, booking, payment updates, and general inquiries
  • Document customer needs and escalate issues to internal teams
  • Demonstrate strong communication and problem-solving skills
  • Maintain a customer-first attitude under pressure
  • Ensure accurate documentation of calls and actions
  • Experience in phone-based customer support is a plus
  • Spanish language proficiency is appreciated but not required

Requirements

  • Proven experience in a customer-facing role, preferably phone-based support
  • Ability to answer and manage high volumes of calls with professionalism and urgency
  • Excellent verbal communication and active listening skills
  • Ability to multitask—document calls, search systems, and resolve issues in real-time
  • Strong problem-solving mindset and the ability to work independently
  • Detail-oriented with a focus on accurate documentation and escalation
  • Comfortable using basic CRM or support ticketing tools (training provided)
  • Reliable internet connection and quiet workspace (for remote roles)
  • Spanish-speaking is a plus, but not required

Benefits

  • Working schedule: 2 Shifts: 1st - 5pm EST - 9am EST, 2nd - 9am EST - 5pm EST
  • A supportive team
  • Competitive Salary in USD
  • Remote mode of work
  • 10+ business days of paid time off
  • English courses
  • Equipment provided
Zelh logo

Zelh

Zelh is a dynamic and rapidly expanding outsourcing company dedicated to providing high-quality services. With a mission to be the most reliable partner in the industry, Zelh emphasizes the importance of building long-term relationships with customers, employees, and vendors. The company's business philosophy is rooted in personal attention, timely communication, and respect for all individuals, ensuring a collaborative and supportive work environment.

Share This Job!

Save This Job!

Similar Jobs:

O.T

Customer Service Representative - Remote

OX Tools

7 weeks ago

The Customer Service Representative provides exceptional support to customers via phone, chat, and email, resolving inquiries and maintaining a professional demeanor.

Worldwide
Full-time
Customer Service
FlatWorld logo

Customer Service Representative - Remote

FlatWorld

7 weeks ago

Join FlatWorld as a Customer Service Representative to deliver exceptional support to faculty, students, and bookstores.

NV, USA
Full-time
Customer Service

SummitMedia

Customer Service Representative - Remote

SummitMedia

7 weeks ago

Join SummitMedia, LLC as a Customer Service Representative to enhance customer experience through exceptional support.

USA
Full-time
Customer Service
The Wonderful Company logo

Customer Service Representative - Remote

The Wonderful Company

7 weeks ago

Join Teleflora as a Customer Service Representative, providing exceptional support to our member florists through a hybrid work schedule.

OK, USA
Full-time
Customer Service
The Wonderful Company logo

Customer Service Representative - Remote

The Wonderful Company

7 weeks ago

Join Teleflora as a Customer Service Representative, providing essential support to florists while working in a hybrid schedule.

AR, USA
Full-time
Customer Service