Customer Service Representative (Material Buyer) - Remote

Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative (Material Buyer) to support material procurement and ensure seamless communication between vendors, internal teams, and operational stakeholders.

In Short

• Act as the primary point of contact for material-related inquiries from internal stakeholders and vendors.
• Create and route purchase requisitions in the ERP system for approval.
• Issue purchase orders and transmit them to vendors accurately and in a timely manner.
• Confirm material delivery dates and update the ERP system accordingly.
• Proactively follow up with vendors to ensure on-time delivery and address potential delays.
• Coordinate logistics and arrange pickups as required.
• Communicate delivery updates, delays, and resolutions clearly to internal teams.
• Collaborate cross-functionally to maintain material availability and prevent supply disruptions.
• Provide timely issue resolution while maintaining a high level of customer satisfaction.
• Perform additional procurement and supply chain support tasks as assigned.

Requirements

• 1–3 years of experience in customer service, procurement, supply chain, or related field.
• Strong communication skills with the ability to manage vendor and internal stakeholder relationships.
• Experience working with ERP systems (SAP, Oracle, NetSuite, or similar preferred).
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with proactive follow-up skills.
• Proficiency in Microsoft Office (especially Excel and Outlook).

Benefits

• Working schedule: Monday – Friday 8 am-5 pm EST (1-hour unpaid break included).
• Remote mode of work.
• 10+ business days of paid time off.
• Team building and corporate events.
• Equipment provided.
• A supportive team.