Account Manager - Remote

Overview

As an Account Manager at Zeal, you will be the main point of contact for our clients, fostering strong, long-lasting relationships that drive client success and satisfaction.

In Short

• Serve as the primary contact for clients, ensuring high levels of satisfaction.
• Guide new clients through the onboarding process with effective training.
• Conduct regular client reviews to discuss goals and satisfaction.
• Proactively escalate and resolve client issues.
• Gather and document client feedback for service improvement.
• Maintain accurate records of client interactions and metrics.
• Share best practices with the Customer Success team.
• Ensure response times for inquiries meet SLA guidelines.

Requirements

• 1+ year of experience in account management or customer success.
• Fluency in spoken and written English.
• Strong communication skills for explaining complex concepts.
• Ability to analyze metrics and produce reports.
• Excellent problem-solving skills and proactive issue resolution.
• Presentation skills for training sessions and client reviews.
• Ability to collaborate with cross-functional teams.
• Ability to manage multiple clients and tasks in a fast-paced environment.
• Proficiency with CRM systems and tools like Freshdesk and Excel preferred.
• A driven attitude focused on client retention and satisfaction.

Benefits

• Work from Anywhere: Flexibility of remote work or hybrid setup.
• Flexibility & Trust: Set your own schedule.
• Competitive Compensation: Reflects your talent.
• Paid Time Off: Recharge and come back stronger.
• Collaborative Culture: Trust, transparency, and continuous learning.
• Make an Impact: Share your ideas for improvement.