Staff Engineer, Site Reliability - Remote

Overview

Zapier is looking for a Staff Site Reliability Engineer with deep observability expertise and a proven track record of leading company-wide change. This role involves collaborating with teams to enhance incident response, service ownership, and observability.

In Short

• Lead Zapier’s observability strategy.
• Accelerate platform adoption and improve incident lifecycle.
• Mentor and guide engineers on reliability principles.
• Design systems for complex, high-scale environments.
• Drive platform-wide projects involving infrastructure and product teams.
• Champion the integration of AI tools in workflows.
• Define standards for instrumentation and telemetry.
• Help teams evolve from reactive to proactive reliability.
• Contribute to shaping service ownership practices.
• Collaborate effectively across teams to enhance reliability.

Requirements

• 10+ years of experience in systems engineering and software development.
• Hands-on experience in designing and operationalizing observability systems.
• Experience leading high-impact initiatives across teams.
• Strong communication skills tailored to different audiences.
• Ability to design for scale and ambiguity.
• Empathy for internal engineers and end users.
• Proactive embrace of AI as part of engineering toolkit.
• Ability to influence organizational culture and practices.
• Strong strategic thinking and problem-solving skills.
• Experience with CI/CD and source control tools.

Benefits

• Flexible remote work environment.
• Collaborative team culture focused on inclusion.
• Opportunities for professional growth and mentorship.
• Access to the latest tools and technologies.
• Support for work-life balance.
• Commitment to diversity and equity in the workplace.
• Open communication and feedback culture.
• Focus on employee well-being and development.
• Encouragement of innovative thinking and problem solving.
• Engagement with a global customer base.