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Junior Product Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$115K - $130K/year

Overview

As a Junior Product Support Engineer at YipitData, you will be responsible for maintaining the reliability of the Signals web app for enterprise customers, resolving user issues, and providing insights for product improvements.

In Short

  • Monitor and resolve user tickets and feedback.
  • Reproduce and debug issues using browser tools and basic SQL.
  • Verify account settings and resolve access issues.
  • Run data quality checks and validate metrics.
  • Write and maintain user-facing help articles.
  • Synthesize ticket patterns into actionable product insights.
  • Participate in testing new features and updates.
  • Ensure compliance with terms and privacy acceptance.

Requirements

  • 0–2 years in product support, QA, or technical support.
  • Strong troubleshooting and customer empathy skills.
  • Knowledge of web applications and basic SQL.
  • Familiarity with ticketing and analytics tools.
  • Clear writing skills for documentation.
  • Proactive attitude and ownership of tasks.

Benefits

  • Flexible work hours and vacation.
  • Generous 401K match and parental leave.
  • Wellness budget and learning reimbursement.
  • High-impact work environment focused on growth.
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YipitData (Alternative)

YipitData is a leading market research and analytics firm specializing in the disruptive economy, having recently raised up to $475M from The Carlyle Group at a valuation exceeding $1B. The company analyzes billions of alternative data points daily to deliver precise insights on various sectors, including ridesharing and e-commerce. With a people-centric culture that emphasizes mastery, ownership, and transparency, YipitData has been recognized as one of Inc’s Best Workplaces for three consecutive years. The firm operates globally with offices in major cities across the US and Asia, and is committed to fostering a collaborative and innovative environment for its employees.

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