Operational Excellence Manager - Remote

Overview

The Operational Excellence Manager is responsible for championing efficiency, consistency, and performance across Player Operations. This role focuses on embedding a culture of continuous improvement by designing and optimizing scalable processes, enhancing cross-functional alignment, and implementing data-driven frameworks.

In Short

• Design, document, and roll out scalable operational processes.
• Identify and eliminate inefficiencies across workflows.
• Define, implement, and monitor KPIs.
• Build and support operational dashboards.
• Work with tech teams to optimize tool usage.
• Align process updates with quality standards.
• Lead and develop a high-performing team.
• Foster a culture of collaboration and continuous improvement.
• Strong analytical skills required.
• Excellent communicator with stakeholder management abilities.

Requirements

• Bachelor’s degree in Data Science, Business Administration, or related field.
• 3+ years of experience in operations or project management.
• Solid understanding of Player Operations tools.
• Proven track record of leading cross-functional initiatives.
• Strong analytical skills and fluency in data reporting.
• Excellent communication and organizational skills.
• Detail-oriented and action-driven.
• Passionate about operational excellence.

Benefits

• Opportunity to lead a dynamic team.
• Work in an innovative industry.
• Engage in continuous improvement initiatives.
• Collaborate with cross-functional teams.
• Remote work flexibility.