Service Specialist II - Remote

Overview

We are seeking an experienced MSP Support Specialist II who thrives in a dynamic environment and enjoys working directly with users and clients.

In Short

• Provide technical support to end users via remote tools, phone, in-office assistance, and on-site visits.
• Troubleshoot and resolve issues related to Windows desktops/laptops, Microsoft 365, networking, printers, and mobile devices.
• Perform routine maintenance, system updates, and proactive monitoring to prevent issues.
• Escalate complex issues to senior engineers while maintaining ownership of client satisfaction.
• Document support requests, solutions, and procedures in the ticketing system.
• Assist with client onboarding, device deployments, and technology refresh projects.
• Deliver excellent customer service, ensuring clients feel supported and confident in their technology.

Requirements

• 1.5+ years of IT support or help desk experience.
• Strong knowledge of Microsoft 365, Windows 10/11, networking basics.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Valid driver’s license and reliable transportation for on-site client support.
• Capability and willingness to travel regionally.

Benefits

• Interactive and fast-paced work environment.
• Opportunity for professional growth.
• Supportive team culture.
• Flexible work schedule.