Partner Support Specialist - Remote

Overview

The Partner Support Specialist is responsible for new partner evaluation and vetting, support and assistance through the onboarding process and job board experience, and setting partners up for a productive relationship with Xometry.

In Short

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications.
• Resolve partner requests and concerns in a professional manner using Salesforce and Gmail.
• Record shop evaluation results in trackers and Salesforce.
• Utilize Google Sheets and the Onboarding Staff App for tracking.
• Handle high volume email and call campaigns as needed.
• Create an enthusiastic atmosphere for new partners.
• Verify partner addresses using Google Maps.
• Work hours from 8:00am - 5:00pm or 9:00am - 6:00pm ET.
• Recommend impressive partners to Sourcing teams.
• Additional responsibilities as required.

Requirements

• 2+ years of experience in customer success or account management preferred.
• Technically proficient with Google Suite and Salesforce.
• Excellent organization and time management skills.
• Positive can-do attitude and self-starter.
• Ability to solve problems quickly in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Ability to work cross-functionally.

Benefits

• Equal opportunity employer.
• Participation in E-Verify for US based roles.