Case Manager - Remote

Overview

Xometry powers the industries of today and tomorrow by connecting people with big ideas to manufacturers who can bring them to life. As a Case Manager, you will help drive efficiency, quality, and innovation in manufacturing.

In Short

• Take actions to improve on-time delivery, quality, and customer satisfaction.
• Provide excellent customer and partner service.
• Apply technical knowledge on manufacturing design and production.
• Understand supplier capabilities and execute oversight activities.
• Assess the impact of manufactured part rejections.
• Manage customer complaints effectively.
• Document all case activity in the central database.
• Monitor the integrity of supplier quality metrics.
• Interface with various teams to ensure customer satisfaction.
• Participate in initiatives to simplify and automate processes.

Requirements

• Prior project management, supply chain, and customer service experience.
• A minimum of 3 years of related experience, preferably in manufacturing.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a related field.
• Working knowledge of manufacturing processes and inspection methods.
• Capable of performing root cause analysis.
• A self-starter who can work independently.
• Strong organizational skills.
• Able to multitask and meet deadlines.
• Strong communication skills.

Benefits

• Opportunity to work in a dynamic team.
• Engagement in innovative manufacturing solutions.
• Supportive work environment focused on diversity and inclusion.
• Potential for career growth within the company.
• Flexibility in work arrangements.