Senior Caseworker - Remote

Overview

The Senior Caseworker at Cencora plays a vital role in enhancing patient care by identifying reimbursement options and providing support to patients and healthcare professionals.

In Short

• Identify reimbursement coverage options for patients.
• Assist in mentoring and coaching team members.
• Manage a larger patient caseload.
• Provide support with complex reimbursement and insurance requests.
• Participate in special projects as assigned.
• Document activities in a program-specific database.
• Communicate effectively with healthcare professionals.
• Implement call-center programs for patient support.
• Adhere to case-management protocols.
• Report adverse events as per guidelines.

Requirements

• Minimum 2 years of customer service experience.
• Bilingual in French and English.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications.
• Experience in a patient support program.
• Strong communication and interpersonal skills.
• Ability to manage time and meet deadlines.
• University degree in a related field.
• Knowledge of pharmaceutical distribution.
• Effective problem-solving skills.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup care and adoption assistance.
• Professional development resources and training programs.
• Opportunities for mentorship and volunteer activities.
• Paid parental and caregiver leave.