Program Performance Representative - Remote

Overview

The Program Performance Representative plays a crucial role in the growth and maintenance of client programs at Cencora, focusing on enhancing client relationships and program utilization.

In Short

• Accountable for program growth and maintenance.
• Minimal travel may be required.
• Develops relationships with vendor contacts.
• Handles vendor correspondence through various channels.
• Identifies opportunities for program improvement.
• Monitors vendor compliance.
• Provides general departmental support.
• Generates account reporting for stakeholders.
• Delivers customer service to clients and stakeholders.
• Requires a high school diploma and 2 years of customer service experience.

Requirements

• Strong communication skills.
• Excellent time management abilities.
• Critical evaluation skills.
• Problem-solving and analytical skills.
• Technical proficiency.
• Proficient in Microsoft Office Suite.
• High school diploma or equivalent experience.
• Minimum 2 years of customer service experience.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup dependent care.
• Adoption assistance and infertility coverage.
• Paid parental and caregiver leave.
• Training programs and professional development resources.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture and supportive environment.