French Customer Service Advisor - Remote

Overview

Workster is partnering with a leading global customer support provider to recruit a French Customer Service Advisor based in Athens or working from home anywhere in Greece. This is a fantastic opportunity to join an international team, develop valuable professional skills, and deliver excellent customer experiences for a world-renowned client. Full training is provided and applications from entry-level candidates are welcome.

In Short

• Provide outstanding customer support in French via phone, email, and live chat for a well-known global brand.
• Assist customers with queries about orders, products, account information, deliveries, and troubleshooting.
• Guide customers through processes and resolve issues efficiently and empathetically.
• Follow established procedures for escalation when necessary and ensure follow-up until resolution.
• Accurately record and manage customer interactions in the CRM system.
• Maintain high standards of quality and service in line with company values.
• Collaborate with team members and supervisors to ensure continuous improvement and customer satisfaction.
• Achieve individual and team performance goals related to quality, productivity, and customer experience.

Requirements

• Fluent in French (C1 or above) – written and spoken.
• Good English skills (B1 or higher) for internal communication and training.
• Excellent communication, active listening, and problem-solving abilities.
• Customer-focused, empathetic, and resilient approach.
• Basic computer skills and comfort working with multiple digital tools.
• Previous experience in customer service, retail, hospitality, or call centres is an advantage (not required).
• Reliable internet connection and a quiet workspace (for work-from-home applicants).
• Eligibility to live and work legally in Greece.

Benefits

• Permanent full-time contract (40 hours/week) with long-term career opportunities.
• Competitive basic salary plus monthly bonuses based on performance.
• Paid, comprehensive training and continuous support from a friendly team.
• Option to work in a modern Athens office or fully remotely from anywhere in Greece.
• Private medical insurance from day one of employment.
• Meal allowance provided via a prepaid card (tax free).
• Multicultural, inclusive, and supportive work environment where your initiative and ideas count.
• Assistance with relocation to Athens available for non-local candidates.
• Clear path for professional growth with access to internal job opportunities.