Remote Otter LogoRemoteOtter

Education & Development Specialist - Remote

Posted Yesterday
All others
Full Time
TX, USA

Overview

The Education & Development Specialist will be responsible for designing class curriculum and preparing agents for quality project work in a virtual environment.

In Short

  • Work virtually from home as a full-time Instructor.
  • Design class curriculum for independent contractor PROs.
  • Conduct research to understand client business and project requirements.
  • Modify project documentation for virtual preparation methods.
  • Prepare agents to complete projects competently.
  • Assist with agent scheduling for new projects.
  • Provide additional preparation for active agents as needed.
  • Respond to preparation-related questions from PROs.
  • Document and implement programs and processes.
  • Provide results reporting to management and clients.

Requirements

  • Experience as a Teacher or in a similar role.
  • Strong understanding of curriculum design.
  • Ability to work independently in a virtual setting.
  • Excellent communication skills.
  • Familiarity with project management principles.
  • Legal residency in one of the specified states.

Benefits

  • Work from the comfort of your home office.
  • Opportunity to contribute to the growth of Working Solutions.
  • Flexible work schedule.
  • Engagement with a supportive team.
  • Professional development opportunities.
Working Solutions logo

Working Solutions

Working Solutions is a pioneering leader in on-demand contact center solutions, dedicated to providing exceptional service and support to clients and customers. With a focus on performance metrics and continuous improvement, the company emphasizes the importance of understanding client needs and enhancing agent performance. Working Solutions fosters a collaborative environment where team members work together to analyze trends, recommend process improvements, and ensure high levels of customer satisfaction. The company operates virtually, allowing for a flexible workforce while maintaining a commitment to excellence in service delivery.

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