Customer Success & Support Representative - Remote

Overview

As a Customer Success & Support Representative at Workearly, you will play a crucial role in enhancing the customer experience by assisting learners and clients in navigating our educational platform and ensuring their success.

In Short

• Present and explain educational programs to prospective learners and companies.
• Guide customers through the enrollment process and close registrations.
• Act as the first point of contact for learners and clients.
• Respond to customer inquiries via email, phone, and chat.
• Provide support on platform navigation and certification procedures.
• Identify customer needs and recommend relevant programs.
• Achieve KPIs related to customer satisfaction and conversion rates.
• Maintain accurate records of all interactions in the CRM.
• Collaborate with sales, product, and academic teams.
• Offer feedback for continuous improvement of the customer experience.

Requirements

• Bachelor’s degree in Business, Marketing, Education, or related field.
• 1+ years of experience in customer service, success, or sales roles.
• Excellent verbal and written communication skills in Greek and English.
• Strong problem-solving skills and a customer-first mindset.
• Ability to multitask and manage time effectively.
• Comfortable in a dynamic, tech-enabled environment.
• Familiarity with CRM tools and productivity suites.

Benefits

• Be part of a recognized and fast-growing edTech company.
• Work in a purpose-driven environment focused on lifelong learning.
• Join a collaborative and supportive team.
• Access training opportunities for skill growth.
• Hybrid work model and flexible environment.
• Competitive compensation and bonus structure.