Embedded Customer Success Manager - Remote

Overview

As an Embedded Customer Success Manager at Workato, you will partner with customers integrating Workato into their core products, guiding them through their integration journey and ensuring they achieve their business objectives.

In Short

• Guide customers through integration journey from deployment to adoption.
• Understand customer objectives and success metrics.
• Provide best practices and training on integration solutions.
• Build relationships with stakeholders at all levels.
• Drive customer adoption and value realization.
• Manage business book to support revenue retention.
• Collaborate with teams to ensure customer success.
• Excel in strategic consulting and technical solutioning.
• Foster long-term partnerships with customers.
• Work in a vibrant and dynamic environment.

Requirements

• BS/BA or equivalent education.
• 7+ years in product management, consulting, or customer success.
• Experience in product development and sales enablement.
• Good understanding of software development lifecycle.
• Strong presentation skills for technical and business stakeholders.
• Track record of achieving renewal rates and business objectives.
• Ability to build communities of champions within organizations.

Benefits

• Flexible work environment.
• Ownership of roles and responsibilities.
• Support for self-care and productivity balance.
• Dynamic work culture with various benefits.