Customer Support Group Manager - Remote

Overview

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

In Short

• Working together with the team leads to ensure great customer experience.
• Guide and mentor team leads to improve and reach their KPIs.
• Share information and provide training on new work procedures and product features.
• Improve the hiring process with a focus on well-being and career paths.
• Identify areas of improvement and collaborate with relevant stakeholders.

Requirements

• At least 5 years experience as a Team Lead in customer service.
• Motivated by developing teams and customer experience programs.
• Proven experience in leading large scale support teams.
• Data-driven decision making skills.
• Ability to map areas of improvement and manage CX programs.
• Strong multitasking abilities.
• Fluent in Hebrew and English.

Benefits

• Opportunity to work in a high-growth environment.
• Ownership of projects and initiatives.
• Be part of an ambitious team.