Training Team Lead - Remote

Overview

As a Training Team Lead, you will bridge the gap between our regional training strategy and hands-on training delivery, managing a team of Training Specialists while enhancing the onboarding experience and ensuring team effectiveness.

In Short

• Lead and mentor Training Specialists.
• Collaborate with the Regional Training Manager.
• Conduct performance reviews and coaching sessions.
• Oversee delivery of training programs.
• Implement coaching practices for Support Associates.
• Track training metrics and performance indicators.
• Analyze team performance data for improvements.
• Act as a liaison between Training Specialists and management.
• Coordinate with cross-functional teams.
• Gather feedback to improve training content.

Requirements

• Ability to lead a team with a focus on coaching.
• Skilled in managing training programs.
• Proficient in using KPIs for training assessment.
• Experience in instructional design.
• Ability to adapt training delivery to local needs.
• Strong communication skills.
• Proactive problem-solving skills.
• Collaborative mindset.
• Accountability for team success.
• Result-oriented execution.
• Professional proficiency in English and native proficiency in Greek, Georgian, Azerbaijani, Kazakh, Uzbek, or Russian.

Benefits

• Opportunity for professional growth.
• Dynamic and exciting work environment.
• Supportive team culture.
• Engagement in innovative projects.
• Contributions to a global company.