SAP AMS Analyst - Remote

Overview

Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests by advising key users on SAP best practices, customizing and developing within the SAP ECC modules N/N module.

In Short

• Provide ITIL based user support using Ticket system.
• Ensure SOx compliance.
• Configuration, development on, and maintenance of our SAP system.
• Handle application support, change management, enhancements, legal/fiscal changes, and new process requirements.
• Member of the ERP SAP AMS Team providing business as usual functionalities.
• Solve assigned tickets within SAP AMS specific SLAs.
• Cooperate with internal and external resources.
• Guide internal users and consultants in support cases and projects.
• Produce and maintain documentation on processes, customizations, enhancements, etc.
• Train (key) users on usage of SAP’s functions.

Requirements

• Business or Computer Science degree or equivalent Accounting degree.
• Deep knowledge of SAP module N/N and ITIL based user support.
• Several years of experience in supporting SAP applications.
• Able to analyze business process requirements and propose solutions.
• Experience in international projects.
• Team player and flexible.
• Experience in an international SAP AMS environment compliant to SOX.
• Experience with ITIL processes and ticket-based working.
• Understanding of business terms and conditions.
• Manufacturing background with complex multiple ERP system support function.

Benefits

• Role clarity and coaching.
• Professional development and structured career path.
• Engagement and celebration culture.
• Opportunity to contribute to society through WNS Cares Foundation.